Notes

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• Respondus Lockdown Browser does not work on Chromebooks
• Most Respondus problems are due to one of the following:
  • Firewall conflicts > turn off the firewall
  • Anti-Virus software conflicts > turn off the anti-virus program
  • Loss of internet connectivity > send teacher a message and try to reconnect and resume exam
• Other potential issues
  • Give the browser a few seconds to fully load the exam before clicking 'Take the Quiz'. Clicking too soon has been reported as a potential cause of issues
  • Browse to the quiz from the Assignments page, or the Modules page. Sometimes following links in notifications or in the 'To do' section of your Dashboard will fail to send all of the necessary parameters to the Canvas server.

156 Respondus LockDown Browser 33 Respondus Monitor 78 Respondus 4.0 6 StudyMate 10. A student should follow these steps to take an exam with the iPad Edition of LockDown Browser. Download and install the 'LockDown Browser' app from the Apple App Store to the iPad. (Requires iOS 11 or higher.). Canvas New Quizzes, Schoology and ALEKS.

• This comprehensive training webinar is intended for instructors who plan to use LockDown Browser and/or Respondus Monitor with online exams. The session provides a detailed demonstration of both applications, including new enhancements that make Respondus Monitor even more effective and easy to use.
• Click the Install Now button to download a zip file (.zip). Open the downloads folder and run the file titled “Install Respondus Lockdown Browser.”. Accept the terms, set the location where you want Respondus to be installed in your computer, and then complete the installation process.
• Students can download LockDown Browser from http. LockDown Browser should only be used for taking Canvas quizzes. An exam using Respondus LockDown Browser.

Downloading Respondus LockDown Browser

Troubleshooting Respondus LockDown Browser

• Blank screen during exam
  A blank screen indicates that the browser has lost connectivity with your institution's server, and the webpage cannot load into the browser.
  In most cases, you should be able to leave your exam, shut down LockDown Browser, and restore your internet connection. We recommend restarting your computer and moving as close to the router as possible.
  If a freeze has occurred, and you're unable to exit, please reference this article
  For more information see - https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/579/25/blank-screen-during-exam

• LockDown Browser appears as malware or a virus
  This is a potential problem when installing Respondus Lockdown Browser.
  Security software or an 'anti-malware' program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. The security program would block the download or corrupt the LockDown Browser installer.
  https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/274/18/lockdown-browser-appears-as-malware-or-a-virus

• Error Message:'Update server is not supplying information, or the connection to update server is blocked.'
  When the warning appears, 'Update server is not supplying information, or the connection to update server is blocked. Please try again later' this typically indicates that security settings or another application is blocking access to the Respondus servers that LockDown Browser uses at startup
  https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195/25/update-server-is-not-supplying-information-or-the-connection-to-update-server-is-blocked

• You must close SSInvitationAgent in a Mac
  The 'SSInvitationAgent' is actually a component of other applications such as Apple Messages that also offers a screen sharing option, which is separate from the Mac->System Preferences->Sharing indicated in a warning when starting LockDown Browser 2.0 for Mac.
  https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/576/25/you-must-close-ssinvitationagent-in-a-mac
  
  
• Mac: Webcam Not Detected
  If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer. It's also possible that you aren't seeing the below message, but rather are experience a freeze/hang on one of the steps. This, too, may be caused by anti-virus software.
  https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/425/26/mac-webcam-not-detected
  
• Webcam Blocked
  If you see an image of camera with an arrow through it during your pre-exam webcam check, it is because of a privacy setting that is enabled in your camera's software utility.
  https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/470/26/webcam-blocked
  
• Error: Course (OK), Exam (UNKNOWN)
  The above error indicates that the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the 'Take Quiz' button.
  https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/483/0/canvas---course-ok-exam-unknown
  

Academic tool to supervise students

Respondus LockDown Browser is an online proctoring software that is used in the education field to monitor students while they take tests. A free trial is available. Both students and teachers will need to download the app to use the program to take exams online and to review test results.

Honorlock, Proctorio, and MonitorEDU are alternative remote proctoring services. Honorlock has the most artificial intelligence integrated into the utility. All of the applications will prevent students from leaving the examination by locking the browser. Additionally, the apps include identity verification.

What does Respondus LockDown Browser do?

Respondus LockDown Browser is an AI proctor that puts an online assessment into full-screenmode. You cannot minimize the window. The standard menus and toolbars are removed. Only the back, forward, refresh and stop keys are available to press during the examination. Your entire computer and laptop are affected.

You cannot use the mouse or trackpad to right-click nor keyboard to do shortcuts. Your function keys will not work. Respondus only lets you exit an assessment after you submit your answers to be graded. The copy and paste commands are shut off while tests are in session. You cannot open new tabs in the Respondus browser.

The academic service will prohibit testers from using the internet for alternative purposes, aside from the test. Respondus stays current with trends to make sure that remote devices, screen sharing, and virtual machines are inaccessible. You cannot use applications while Respondus LockDown Browser is running. Emails and instant messaging systems are blocked. Your printer will be inaccessible during the exams.

The LockDown Browser will not let you do screen capture. A test that is programmed to run with Respondus LockDown will not run in another browser. The Respondus package is compatible with learning management systems. Blackboard Learn and Canvas are popular e-learning programs that work with the LockDown Browser. You can log in to begin proctored exams once Respondus is integrated into your LMS.

Does Respondus LockDown Browser record you?

Respondus Monitor syncs with your webcam. The software will record students that are required to use a webcam during the exams. The recording will be available for the teacher to review after the assessment sessions. You will need to go through a series of steps to set up your camera. The setup process will require you to take pictures and recordings.

How does Respondus LockDown Browser detect cheating?

You will need to present your ID and your microphone will be used during the online testing period. You may need to show a 360-degree view of your immediate environment. Artificial intelligence will score the videos based on a visual rating. Your movements will determine the rating. Your video recording will be rated as either high, medium, or low integrity.

While the videos are taken to prevent cheating, the invasive nature causes concerns for security. Artificial intelligence can mistake innocent movements for dishonest actions. Students are encouraged not to look around nor down. An element of trust is needed for students to willingly show their personal setting to a technology company and educators.

The privacy policy does state that certain information is shared with partners. Respondus LockDown Browser is available on Mac and Microsoft Windows PC devices. You can install the package on Windows 7, Windows 8, Windows 8.1, and Windows 10 operating systems. You can view updates to the software and privacy policy on the official website.

Can you cheat with Respondus LockDown Browser?

Respondus LockDown Browser is a technology that is ultimately not as creative as a human being. Unfortunately, the app isn't cheat-proof as there is software available that lets students cheat while using the LockDown Browser. There are even online tutorials available that teach you how to cheat on Respondus LockDown Browser.

Our take

Respondus LockDown Browser is a virtual surveillance solution. The system is used for both remote and campus testing. The LockDown Browser delivers the same functionality for home and campus test sessions. A common issue with the software is that the Respondus Monitor will incorrectly flagstudent behavior as suspicious.

Should you download it?

No. The Respondus Monitor is considered to be an extreme component of the LockDown Browser package since the tech company can watch the test takers and their environments. Additionally, the privacy policy claims that information is shared with third parties.

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